Shipping Policy

Overview

At The Come Up, we are committed to providing our customers with exceptional service and premium quality. Our shipping policy ensures your luxury clothing purchases are handled with the utmost care and efficiency. Please review the details below to understand our shipping processes, timelines, and options.

When do orders get shipped with tracking number?

Order Processing: Orders are typically processed within 3-5 business days. 
Order Confirmation: You will receive an order confirmation email immediately after placing your order. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

 

How do Pre Orders Work?

Pre-order is ordering an item of merchandise before it is available, with an understanding that it will be shipped later. If you order a pre-order with a non pre-order item, they will be shipped out together. Please keep in mind that pre-orders take 2-4 weeks to be shipped out.

You will be charged at the time of checkout for order to be successfully placed. There will be NO REFUNDS OR RETURNS for preorders due to COVID-19.

Tracking numbers

Tracking numbers and an order confirmation will be sent to email on file after placing an order.

All orders are shipped through USPS and only takes 1-3 business days to arrive to your door depending on location and state. Overseas orders may take longer.

Please note, once we ship your package we are not held responsible for USPS deliveries, any delivery issues with USPS must be handled with USPS because we are not a shipping carrier.

What if I never receive my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please email us at support@thecomeupshop.com.Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.